Complaints Process
Last updated: January 2026

 

 

At 1ClickEnergyFix, we are committed to providing a high standard of customer service. If
you are unhappy with any aspect of our service, we encourage you to let us know so we can
investigate and respond fairly.

 

 

How to Raise a Complaint
If you wish to make a complaint relating to the services provided by 1ClickEnergyFix, please
contact us using one of the following methods:
• Email: customersupport@1clickenergyfix.co.uk
• Or via the contact details provided on our website
Please include your name, contact details, and a clear description of your concern.

 

 

What We Can Help With
We can investigate complaints relating to:
• Our website or customer communications
• Our optional Energy Account Management service
• Administration or service-related issues directly provided by 1ClickEnergyFix

 

 

Third-Party Energy Suppliers & Comparison Partners
1ClickEnergyFix acts as an introducer and referral partner only.

1ClickEnergyFix
Utility Management
www.1clickenergyfix.co.uk
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1ClickEnergyFix is not an energy supplier. Energy is supplied by licensed third-party
providers.
Complaints relating to the following must be raised directly with the relevant energy
supplier or comparison partner:
• Energy prices or tariffs
• Supplier decisions
• Billing amounts
• Meter readings
• Switching outcomes
• Cooling-off periods
• Contract terms

 

 

 

Our Response Times
• We aim to acknowledge all complaints within 5 working days
• We aim to investigate and provide a response as promptly and fairly as possible
Response times may vary depending on the nature of the complaint.

 

 

Escalation
If you remain dissatisfied with our response relating to services provided by
1ClickEnergyFix, you may request that your complaint be reviewed further. Full details will
be provided during the complaints process.

 

 

Contact Details
Email: customersupport@1clickenergyfix.co.uk